Sizing charts for apparel can be found by clicking here.
All orders will be processed at the end of the ordering period & delivered free of charge to the school. Orders are prepared and shipped 18 days from the close of the ordering period.
For example: if ordering closes Nov 27 then product delivery is scheduled for the week of Dec 15.
Please check your order card or the website for your program's specific dates.
Local deliveries will be delivered free of charge to your child’s school.
All orders that are not delivered to your child’s school are shipped via Canada Post. If you are ordering internationally once your order leaves Canada, it will be shipped through your country’s national carrier.
Please take photos of the packaging and the damaged products and send them to orderdesk@ioprintsolutions.com along with your personal order code and a note describing the damage.
We offer Worldwide Shipping through Canada Post.
Local deliveries will be delivered free of charge to your child’s school. Other shipping methods can be calculated per order via the checkout page.
Yes. You can correct your child’s information during ordering. In the product editing screen there is a field where you can adjust the spelling of your child's name.
Yes. You can correct your child’s information during ordering. In the product editing screen there is a field where you can adjust your child's age.
Please contact orderdesk@ionprintsolutions.com with the duplicate order that you would like to cancel.
We are unable to cancel any orders once we begin the manufacturing process as all products are made to order.
While this feature is not currently available, our development team is working to add this to the program. Please join our mailing list receive updates.
While this feature is not currently available, our development team is working to add this to the program. Please join our mailing list receive updates.
At this time we are using standardised art in our product images, when you enter the product editor your child's art should populate. If it does not please check the 'Avatar' tab of your account. If you do not see a piece of art there please contact orderdesk@ionprintsolutions.com with your child's first name, classroom, and school. We will locate and upload your child's artwork.
Please send an email to orderdesk@ionprintsolutions.com with the following information:
- School Name
- Class
- Child's First Name and Last Initial
- Teacher's Name
We will locate and send your child's personal ordering code to you.